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An appointment system is run at Ramsey to minimise surgery waiting time. An appointment can be made from 8.30am to 6.00pm in person by telephone or via the patient app. Please note will not respond to appointment requests posted through the front door of the building or by email.
The receptionist will offer you the next available appointment, but please let her know if you feel the problem is urgent. Please be aware the receptionists will need to ask for a brief description of your problem (if you are asking for an emergency appointment in order to prioritise the urgency of your request.
You will normally see the doctor with whom you are registered, unless the doctor is fully booked or away from the premises, when you may see another partner or a locum. You may be advised by the receptionist that your problem can be dealt with by one of our practice nurses, or health care assistants.
Please remember that patients under 14 should be accompanied and that only one patient may be seen per appointment. Whilst we do our best to run on time with appointments if you are kept waiting please be patient, there may be an emergency or a complicated problem to deal with. The receptionists will try to keep you informed of any likely delays.
A surgery is also held each morning at the Jurby Health and Community Centre. They are booked as above.
The phone lines are often busy (the practice has over 14,500 patients) so if possible please avoid phoning on Monday mornings. The receptionist will advise you of the best time to speak with the doctor if he or she is in surgery. Please expect the receptionist to ask some questions and relevant details. Between 6.00pm and 8.00am and at weekends or on public holidays the telephone lines are diverted to the Manx Emergency Doctor Service.
Urgent appointments will be given the same day with whichever doctor or nurse is available. Please let the receptionist know some details so that the doctor may assess the degree of emergency.
Our four nurses are highly qualified and experienced members of the team who hold their own clinics, can advise on a wide variety of health problems and interventions, minor ailments and chronic disease management issues. They can help you with immunisations, cervical smears, blood pressure checks, ear syringing and other referrals which your doctor may arrange. The nurses also work in close co-operation with the doctors in running chronic disease clinics. To see the practice nurse please make an appointment at reception or phone as above.
Our Health Care Assistant holds blood clinics daily between 8.30 and 10.00am by appointment. They also runs the new patient check service, blood pressures checks and administers certain immunisations and injections.
On occasion we have students in training sitting in with the nurses or doctors. The receptionist will inform you of this. Please let her know if you wish to see the doctor alone.
A chaperone policy is followed which can be read by clicking this link. This will download the policy.
Instead of phoning just text us the details of your appointment to 07624 219176. This may allow someone else to utilise the slot and save a wasted appointment. Every day many precious appointments are wasted by patients failing to turn up. Please remember this phone is for texts only and not for phone calls.
Please expect the receptionist to ask for some details so that the doctor may assess the degree of urgency. If the patient is confused, please ensure someone will be present to tell the doctor the problem.
These are only issued for illness lasting more than 7 days. A self-certificate (SC1) should be used for periods of illness less than 7 days. It is a statutory document and should be recognised by your employer.
Your employer may have these available at your place of work. They may also be obtained from reception or downloaded here.
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