Please see the current guidance set out in the Standard Operating Procedure (SOP) sent out by the Department of Health at the beginning of October 2020. The team at Ramsey Group Practice are following Government advice in order to keep our patients and staff safe during this current phase of the COVID pandemic. Appointments will be made by the admin team for the following:
Lumps, bumps, rashes, children under 14, medicals and all Practice Nurse appointments unless this can be dealt with on the telephone via Nurses triage calls. The admin team will also continue to make appointments for the Health Care Assistants. All GP appointments will follow the SOP below.
Guidance for GP Practices on the Isle of Man –12th October 2020
GP Practices have remained open for patients during the covid 19 emergency period. This guidance updates previous guidance and sets out the processes GP Practices should follow during this phase of the covid 19 emergency.
During this phase:
- GP Practices should continue to be vigilant for potential cases of covid 19
- Ensure that they work to the current SOP which details the specific ways in which Practices should work
- Consistently comply with the PPE guidance provided by the DHSC – set out in the appendix below
- Providing treatment to patients
- Every patient will need to be triaged and the most appropriate treatment provided. Face to face treatment should be provided where necessary and clinically indicated and safe to do so.
Covid preparations for the first phase of COVID:
During the last 16 weeks we have telephoned over 1,000 of our vulnerable patients just to check to see that they have been coping and have everything they need.
The face of general practice is changing daily and we have to embrace change. The surgery looks a little different now. We have perspex screens across our reception area, this is to protect our patients and our staff. These will now remain. You will notice some signs as you come in to reception, please take time to read them as these will guide you as to what to do next. If you cant see anyone in Reception, please press the buzzer on the perspex screen and we will come to the front and help you. You can now drop your prescription requests in to two post boxes, one in the porch and one in reception. These are emptied throughout the day so please don't worry. If you have a sample to drop off, please leave this in the sample box in the porch and the Practice Nurses will come and collect them up to 10 am each work day morning.
In order for our admin team to answer the vast amount of telephone calls that now come in to the practice we have rearranged our office so each member of staff has a telephone on their desk which enables us to try and answer as many calls as possible. We do have over 500 telephone calls a day coming in to the Practice, so if you can avoid peak times this would be appreciated.
If you need to see your GP or Practice Nurse, please ring the surgery and we will take your details and they will call you back. If they feel you need to be seen, they will book the appointment themselves and give you a time to come up to the surgery. The telephone triage system seems to be working well at present, but as all new things, we will keep this under review.
Please remember you can order your medication via this website or by emailing RGP.General@gov.im.
Many thanks for you continued support and thank you from us all for being so understanding during recent months. If you have access to Facebook, please join our page as we also post regular updates on there.